16 ph Privacy Policy – How Your Personal Data Is Handled

What Does 16 ph Collect and Why?

Last updated: 2025. This policy applies to all registered users of the 16 ph platform at 16ph.org.

1. Information WeCollect

When you register and use the 16 ph platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we may retain records of that correspondence to assist with follow-up queries. All information collected is limited to what is genuinely needed to run a safe, compliant, and enjoyable platform for Philippine players.

2. How We Use Your Information

The personal data we hold is used primarily to create and manage your 16 ph account, process your PHP deposits and withdrawals, and verify your identity in line with our responsible gaming and security obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Technical data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and troubleshoot any issues you may encounter. We do not use your personal information to build advertising profiles or sell your data to third-party marketing companies. Any communication we send you will be directly related to your account or the services you have requested on the platform.

3. Data Sharing and Third Parties

16 ph does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions or identity verification partners who help us confirm account details. These providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose information to Philippine regulatory authorities or law enforcement agencies where we are legally required to do so. Outside of these circumstances, your personal data remains strictly within the 16 ph platform environment.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with applicable Philippine data protection regulations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, except where retention is required by law or for legitimate business purposes such as resolving disputes or preventing fraud. Transaction records may be kept for a longer period to satisfy financial compliance requirements. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your account data. We review our data retention practices regularly to ensure they remain proportionate and compliant.

5. Your Rights as a Philippine User

As a user of the 16 ph platform based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no lawful reason for us to continue holding it. You also have the right to object to certain types of data processing and to request that we restrict how we use your information while a query is being resolved. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act. We are committed to making this process as straightforward as possible for every player on our platform.

6. Cookies and Tracking

The 16 ph platform uses cookies and similar technologies to keep you logged in, remember your preferences, and help us understand how players navigate the site so we can continue improving it. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us measure page performance and identify areas for improvement, but they do not collect personally identifiable information. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or tracking pixels that share your behaviour data with external marketing networks.

7. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view sensitive account information. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 16 ph account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your information.

8. Changes to This Policy

16 ph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine law. When we make significant changes, we will update the date shown at the top of this page and, where appropriate, notify registered users by email. We encourage you to review this policy periodically so you remain informed about how your personal data is being handled. Continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. If you have any questions about this Privacy Policy or how your data is used, please reach out to us at [email protected].